Privacy Policy

Effective Date: 01/09/2025

HotelFirst ("we", "us", "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information when you use www.hotelfirst.one or engage our services.

1. Information We Collect

• Personal Information: name, email address, phone number, company name, billing information.
• Usage Data: IP address, browser type, device information, pages visited, date/time of visits.
• Communications: messages sent to us via email, contact forms or other channels.

2. How We Use Your Information

• To provide and manage our services.
• To respond to your inquiries and requests.
• To send important updates, service notices and marketing materials (where permitted).
• To comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on your consent, the necessity to perform a contract, compliance with legal obligations or our legitimate interests as defined under applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and the General Data Protection Regulation (EU).

4. Data Sharing & Disclosure

We do not sell your personal data. We may share it with:

• Service providers assisting in operations (e.g., hosting, payment processing, analytics).
• Legal authorities when required by law.
• Business partners only with your explicit consent.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law.

6. Your Rights

• Access, correct or delete your personal data.
• Withdraw consent at any time where processing is based on consent.
• Object to or restrict certain types of data processing.
• Request data portability.

7. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your information from loss, misuse, unauthorised access, disclosure, alteration and destruction.

8. International Data Transfers

Where applicable, we ensure adequate protection for personal data transferred outside your jurisdiction through standard contractual clauses or other lawful mechanisms.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse usage and deliver relevant content. You can manage cookie preferences in your browser settings.

10. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on our Website with a revised "Effective Date". Continued use of our services after posting constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or concerns: